Marches Housing Association - Housing Herefordshire, Worcestershire & Shropshire Communities

YOU WERE HERE: HOME PAGE	YOU ARE HERE: KITCHEN SURVEY	THURSDAY, 28 AUG 2008

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We have now completed installing your new kitchen. We would be grateful if you could complete this questionnaire so that we can assess how you feel about your new kitchen and how the work was carried out. Can you please return it in the pre-paid envelope?

We will be asking you to fill in another questionnaire in 6 months time to ensure that you are still satisfied with your kitchen.

Thank you for spending the time to fill this in. Your reply will be invaluable in helping us to develop the new kitchen programme.

1. Information Given Before Work Started

a)	Were you given enough information about your choices?	Yes No
b)	Do you feel that there were enough choices?	Yes No
c)	Were you given enough information about how the Works were going to be carried out?	Yes No
d)	Do you feel that you had enough notice about when the work was going to start?	Yes No

Please add any comments that you have about the questions.

2. The Installation

Were the fitters:
a)	Polite	Yes No
	Helpful	Yes No
	Tidy	Yes No

How would you rate the standard of workmanship?
b)	Very Good
	Good
	Average
	Poor
	Very poor

c)	Did you have hot and cold water available overnight?	Yes No
d)	Did you have cooking facilities overnight?	Yes No
e)	Did the fitters always have identification badges Displayed?	Yes No

3. Comments and suggestions

Have you any suggestions on how improvements could be made either before or after the works were completed.

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