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YOU ARE HERE: DEVELOPMENT SURVEY
SATURDAY, 11 OCT 2008
Leading up to "Moving In"
Name:
Optional
Address:
Development Address:
Were you informed as to the progress of the building? Yes No
Were you able to view the property before moving in? Yes No
Were you given enough notice of your 'move in' date? Yes No
How do you rate the service leading up to moving in? 1 2 3 4 5 6 7 8 9 10 **
** 1 = Totally dissatisfied 10 = Totally satisfied
Your Comments:
"Moving In" - Hand-over
Did you get keys and move in on time? Yes No
Did someone explain to you "how things work" in the property? Yes No
Were you given a Tenant's Pack? Yes No
How do you rate the service at hand-over? 1 2 3 4 5 6 7 8 9 10 **
Since "Moving In" - REPAIRS & DEFECTS
Have you reported any Repairs/Defects? (If No, go to 'Since Moving in General') Yes No
Were they remedied? Yes No
Was the Contractor courteous and helpful? Yes No
How do you rate the repairs service? 1 2 3 4 5 6 7 8 9 10 **
Since "Moving In" - GENERAL
Have Marches Housing Association staff been helpful? Yes No
Have you been happy with your home? Yes No
Has your home lived up to your expectations? Yes No
Did you have enough information about your new home? Yes No
Do you understand the terms of your tenancy? Yes No
How do you rate the general service? 1 2 3 4 5 6 7 8 9 10 **
Overall Service
How do you rate the Association's overall service? 1 2 3 4 5 6 7 8 9 10 **
The Building
How do you rate the following parts of your home? ** 1 = Totally dissatisfied 10 = Totally satisfied
Inside
Kitchen 1 2 3 4 5 6 7 8 9 10 Bathroom 1 2 3 4 5 6 7 8 9 10 Bedrooms 1 2 3 4 5 6 7 8 9 10 Heating system and comfort level 1 2 3 4 5 6 7 8 9 10 General inside layout 1 2 3 4 5 6 7 8 9 10 General decoration 1 2 3 4 5 6 7 8 9 10
Kitchen
Bathroom
Bedrooms
Heating system and comfort level
General inside layout
General decoration
Outside
Fencing 1 2 3 4 5 6 7 8 9 10 Garden 1 2 3 4 5 6 7 8 9 10 Garden outside layout 1 2 3 4 5 6 7 8 9 10 Layout of Estate 1 2 3 4 5 6 7 8 9 10
Fencing
Garden
Garden outside layout
Layout of Estate
General
Building Quality 1 2 3 4 5 6 7 8 9 10 Car Parking 1 2 3 4 5 6 7 8 9 10
Building Quality
Car Parking
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